GENERAL TERMS AND CONDITIONS OF THE TOUR OPERATOR EAST TRAVEL
1. BASIC TERM DEFINITIONS
1.1. GTC shall mean these General Terms and Conditions.
1.2. The Procurer shall mean the Travel Office, or the Travel Agency, - the trading company East Travel, s. r. o., with registered office at Mlynské Nivy 48/, 821 09 Bratislava.
1.3. The Customer shall mean a natural person who has entered into a contract with the Procurer for the procurement of Services, integral part of which are these GTC.
1.4. The Contracting Parties shall mean the Procurer and the Customer.
1.5. "Contract" shall mean a contract for the procurement of Services, the integral part of which are these GTC.
1.6. The law shall mean the Act No. 281/2001 Coll. on tours, business conditions for Travel Offices and Travel Agencies, as amended.
1.7. Civil Code shall mean the Act No. 40/1964 Coll. Civil Code as amended.
1.8. The "Services" shall mean a tour and/or the provision of supplementary services and/or other services agreed by the Contracting Parties within the scope of the Contract.
1.9. The price of Services (Services price) shall mean the price agreed by the Contracting Parties for the procurement of Services within the meaning of the Contract.
2. ESTABLISHMENT OF A CONTRACTUAL RELATIONSHIP
2.1. The conclusion of the Contract creates a contractual relationship between the Procurer and the Customer, on the basis of which the Procurer undertakes to procure Services for the Customer under the terms and conditions set forth in the Contract and the GTC, and the Customer undertakes to pay the price of the procurement of the Services agreed in the Contract and to fulfill other obligations established in the Contract and/or GTC.
2.2. The conclusion of the Contract between the Procurer and the Customer or the Sales Representative of the Procurer and the Customer takes place by accepting the signed Contract and confirming it by the Procurer or the Sales Representative of the Procurer.
2.3. The Contract signed by the Customer's Authorized Agent or his/her Legal Representative shall be also deemed as a duly completed and signed Contract. The Customer is also any natural person on behalf of whom the Contract has been concluded (a natural person who is listed in the Contract as a "participant" although he/she has not signed the Contract.) Pursuant to the Article 5 b) of the Law, the Customer confirms that by virtue of the Law or the Authorization he/she is entitled to conclude the Contract on behalf of the other person (in the Contract referred to as the "participant") and such person has expressed his/her consent to procure the Services. The consent may be expressed explicitly, or otherwise, preventing any doubt, for example, by using Services. The Customer undertakes to comply with the obligations towards the Procurer arising from the signed Contract and also undertakes to provide the "participants" of the Services with all the information, provided by the Procurer before signing the Contract, if they were not personally present at the signing of the Contract.
3. PRICE OF THE SERVICES
3.1. The price of the Services is subject to a specific agreement between the Contracting Parties and its exact specification is set out in the Contract.
3.2. The price of the Services includes VAT in accordance with the Article 65 par. 1 to 7 of the Act No. 222/2004 Coll. On Value Added Tax as amended.
3.3. The price of the Services includes services detailed in the contents of the Contract. The price of the Services does not include, in particular, fees for minibars, telephone charges, room service charges, the Customer's insurance and other charges unless otherwise agreed in the Contract.
3.4. Price guarantee of the Procurer:
3.4.1. The Procurer has available mechanisms that dampen the impact of exchange rate fluctuations on the price of services, and is able to absorb up to a 5% increase in prices, comparing to the conditions as of January 1, 2018, from its own resources and on the basis of high deposit payments abroad, without changing the services prices. In case of fall of EUR exchange rate by more than 5% against foreign currencies, the Procurer will be forced to terminate the validity of services prices and to issue new services prices, calculated on the basis of new exchange rates. In this case, new services prices would apply to all those Customers who paid only a deposit. The Customers who, at the time of declaring a change in prices due to changes in exchange rates, have already paid the full price of the Services, we will guarantee the originally agreed price of the Services.
3.4.2. In case of an increase in (i) transport costs, including fuel prices, or (ii) transport-related payments, such as airport and port charges, which are included in the Services price or represent a mandatory surcharge to Services price, or (iii) exchange rates of foreign currencies against the EUR referred to in point 3.4.1 used for calculation of the average Services costs, by more than 5% on average, the Procurer is entitled to increase the price of the Services. Any increase in the Services price will be provided by an amount corresponding to the value of the price increase. The Procurer is required to send a written notice about the increase in the Services price to the Customer not later than 21 days before providing Services.
3.5. The parties agree that the Procurer shall ask the Final Provider of Services, agreed upon in the Agreement on booking of services, within two days from the date of receipt of the full payment of the Services price by the Customer.
3.6. The parties agree that if the Procurer can not make the booking for any reason whatsoever, occurring independently of the will of the Procurer, between the date of signature of the Contract and the moment of booking confirmation by the Final Provider of Services, the Customer is not entitled to compensation under the Article 741g of the Civil Code and the Procurer is not liable for such damage.
4. PAYMENT CONDITIONS
4.1. The Procurer has the right to demand payment for the ordered services under this Contract before they are provided to the Customer.
4.2. The customer is required to make a deposit of 30% of the total price of the Services. This deposit is payable immediately upon signing the Contract, unless the Contracting Parties otherwise agreed.
4.3. The Customer is obliged to pay to the Procurer the remaining part of the Services price no later than 30 days before providing Services.
4.4. If the Customer fails to pay the remaining part of the Services price according to the point 4.3 within 30 days before a departure day, his/her right to use Services is canceled and is required to pay the relevant cancellation fee within the meaning of the Article 8 of the GTC
4.5. When booking a Services (signing the Contract) less than 30 days before the departure date, the Customer is obliged to pay the full price of the Services immediately upon signature of the Contract.
4.6. Fees related to the change of the Services at the request of the Customer and the compensation fee for withdrawal from the Contract according to these GTCs are payable immediately.
4.7. The Customer is entitled to the provision of services only when paying the full price of the Services. The binding and agreed Services price is the price indicated in the Contract.
4.8. If buying a Services - transportation with regular flights, a deposit of at least 50% of the total price of the Services is required. Total Services price must be paid within 30 days prior to a departure.
5. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
5.1. The Customer is entitled to a timely provision of services within the meaning of the Contract, provided that the Services price has been properly paid in accordance with the Contract. If the Customer, without the fault of the Procurer, does not utilize agreed services, he/she is not entitled for their reimbursement.
5.2. The Customer is entitled for provision of information and details regarding the Services.
5.3. The Customer has the right to be informed about the changes of the Services, in the scope of services and the Services prices.
5.4. The Customer is obliged to provide the Procurer with the assistance necessary for the proper provision and rendering of the services, to provide complete and correct data for the Contract and to provide the Procurer with the documents required for the procurement of the Services. If the Customer concludes the Contract for a national of another country, the Customer is obliged to immediately notify the Procurer or its agent about this fact in writing, before signing the Contract.
5.5. The Customer is obliged to pay the Services Price in accordance with Articles 3 and 4 of the GTC and provide proof of payment.
5.6. The Customer undertakes to accept from the Procurer documents necessary for the purpose of the Services (tickets, accommodation vouchers, travel instructions), properly checked and follow them.
5.7. The Customer is required to arrive at a defined time at the specified departure point with all the documents required by the travel instructions and have all the documents required to enter the territory of the relevant countries of the stay and/or transit (valid travel documents, visa, health insurance certificate, etc., if required).
5.8. The Customer is obliged to comply with immigration, customs, health and other regulations of the country to which he/she is traveling. Foreign nationals are required to obtain information about the visa requirements at the embassy of the country where they want to travel. The costs incurred as a result of failure to comply with this provision shall be borne by the Customer.
5.9. The Customer is obliged to immediately notify the Procurer's representative in writing of any errors and deviations from the ordered services as soon as they have been discovered on site and to provide assistance for their rectification.
5.10. The Customer is obliged to refrain from actions that could threaten, damage, or restrict other participants of the Services.
5.11. The customer is liable to pay for any damage caused by him/her to the means of transport or accommodation and other facilities where he/she has used Services provided by the Procurer.
5.12. The Customer is obliged to arrange for the persons where it is required by the legal regulations of their respective country the accompanying and supervision by their legal or authorized representatives during using the Services. This obligation also applies to the accompaniment and supervision of those participants whose medical condition requires it.
5.13. If the scope or quality of the services provided is objectively lower than the originally agreed level, the Customer is entitled to remedy of the incorrectly provided service.
5.14. The Customer is obliged to exercise his/her right for remedy of incorrectly provided service immediately, directly on-site at the service provider or the authorized representative of the Procurer so the corrective action can be provided immediately. The Customer is obliged to provide maximum co-operation in order to eliminate the deficiencies as effectively as possible and to prevent the occurrence of any damage or to reduce their scope.
5.15. The Customer, in cooperation with the Travel Agent, must make a written record about the exercise of his/her right for remedy of incorrectly provided service. The Customer acknowledges that a written record is not a complaint in terms of the applicable legal regulations. The Customer will submit a written record when exercising the right for liability claim in the premises of the Procurer.
5.16. If the Procurer does not ensure the proper and timely correction of the services in question or fails to fulfill its contractual and statutory obligations, the Customer must exercise his/her rights in writing with the Procurer without unnecessary delay, but no later than within 3 months after the end of providing the Services, or, if the Services has not taken place, from the date on which, in accordance with the Contract, the Services should have ended, otherwise the right to complain lapses. In order to recognize the claims for an incorrectly provided service, the Customer shall provide a written record made in accordance with the preceding point. In the case of justified claims, the Customer is entitled to a refund of the price difference between the ordered and actually provided services.
5.17. For all claims filed in accordance with these General Terms and Conditions, the Procurer is obliged to respond in writing after the examination, within 30 days of receipt of the complaint.
5.18. The Customer undertakes neither to use the Contract, its attachments, the GTC or any other documents related to the Contract, nor use it for its own benefit and/or to the detriment of the Procurer.
6. CHANGES TO THE AGREED SERVICES AND CANCELLATION OF THE PARTICIPATION
6.1. The changes and deviations of the individual services provided by the Procurer from the agreed content of the Contract are only permitted where necessary.
6.2. The Customer is aware of the fact that the Procurer can not influence the possible delay or cancellation of the flight by the airline operator and reminds on the possibility of their occurrence for technical and operational reasons, due to adverse weather conditions or due to the congestions in the air corridors. The Customer acknowledges that when planning connections, holidays, business dates, etc. he/she will also take into account the possibility of a significant delay.
6.3. The Procurer is obliged to inform the Customer whether the minimum number of participant is required for the Services. The Customer acknowledges that if the minimum number of participants has not been reached 20 days prior to the departure at the latest, the Procurer is entitled to cancel this Services and the Customer has the right to request the Procurer to provide him/her another Services of the quality at least corresponding to the original Services. If the Procurer cancels the Services in less than 20 days before the date of its providing, the Customer is also entitled to a reasonable compensation.
6.4. The Procurer is entitled to make operative changes to the Program - provided Services, if, for justifiable reasons, it is impossible to comply with the originally agreed program - provide Services. In such a case, the Procurer is obliged:
6.4.1. to provide a substitute program and services within the original scope and quality or in similar conditions;
6.4.2. to refund the Customer with the full cost of the services for which no substitute performance was provided, without unnecessary delay, no later than 5 business days after the complaint has been reclaimed;
6.4.3. If the continuation of the Services can not be ensured otherwise than through services of a lower quality than those specified in the Contract, the Procurer shall refund the Customer with the difference between the prices of services offered and provided.
6.5. If, due to change in hotel accommodation or other significant circumstances, the Customer should be accommodated in another hotel, the Customer shall be accommodated in a hotel of the same or higher class. The change in accommodation can be also for a part of the stay. When the Procurer provides as a substitute for the service the service of same extent (e.g. accommodation in another hotel of the same or higher class), further claims of the Customer against the Procurer, are excluded. Conditions where the substitute accommodation is of at least the same class, regardless of other circumstances (location, equipment, etc.) is considered as a compliance with the Contract.
6.6. The Procurer reserves the right to change the material program and time schedule due to force majeure, due to the decision of the government authorities, or extraordinary circumstances, which the Procurer could not foresee or influence. During Services - sightseeing tours, we draw attention to certain restrictions on visits to historical, religious, holiday or celebrations at the place of stay.
6.7. With Services procured by the Procurer, the first and last day is dedicated for the provision of transport and is not considered a full-service recreational stay. In the cases referred to in par. 5.2, e.g. with late night flight, the arrival at the destination or returning from it may be shifted until the morning of the following day, depending on the flight duration. In this sense, it is not possible to claim a possible "shortening of the stay". One night is counted to the total number of nights of stay in case of late night departures, even if the Customer is accommodated until 12:00 of the following day.
6.8. If the Customer fails to appear or misses the departure, the Procurer is entitled to reimbursement of the full cost of the Services.
6.9. If the Procurer is forced to change a fundamental condition of the Contract before the Services starts, it will propose to the Customer a change to the Contract. If the proposed change to the Contract leads also to the change in the price of a Services, the new price must be included in the proposal. The Customer has the right to decide whether to accept the change or to withdraw from the Contract without paying cancellation fees. The Customer must notify the Procurer about his/her decision in writing within a period specified by the Procurer in the proposed change, otherwise it is considered that the Customer agree with the proposed change to the fundamental condition of the Contract. The Customer acknowledges that additional local fees (tourist fee, local fee, arrival and departure tax, etc.) may be charged at the place of providing Services.
6.10. If, after the beginning of the Services, the Procurer does not provide properly and in a timely manner the service or a substantial part of it to the Customer, or finds that it will not be able to provide such service, even if it is committed to provision of it by the Contract, the Procurer is obliged to inform the Customer immediately at the place of Customer's stay through its Authorized Representative, and to take immediate measures to ensure that the Services may continue.
6.11. If the Services - transport is made by means of transport other than means indicated in the Contract, the Procurer is obliged:
6.11.1. to refund the price difference, if the transport is made at a lower cost,
6.11.2. to pay the price difference out of own funds, if the transport is carried out at higher costs.
6.12. The Procurer may be relieved of liability for damage caused by withdrawal from the Contract or breach of obligations, if it proves that neither the Procurer, nor its service suppliers have caused such damage and the damage was caused by:
6.12.1. the Customer,
6.12.2. a third person not associated with the provision of a Services,
6.12.3. an event that could not have been avoided even if all efforts were made or due to unusual and unforeseeable circumstances.
7. WITHDRAWAL FROM THE CONTRACT
7.1. The Customer has the right to withdraw from the Contract and is eligible for a refund of the already paid Services price or deposit without any contractual penalty or compensation in case of:
7.1.1. in case of cancellation of a Services agreed under the Contract,
7.1.2. under the terms of Article 741e par. 2 of the Civil Code.
7.2. The Customer shall draw up the Notice of Withdrawal from the Contract in the premises of the Procurer, where the Customer purchased the services in question, or shall send such Notice to the place of purchase by registered mail or by any other provable means. The withdrawal from the Contract shall take effect on the day on which the Notice has been written, or on the date of delivery of a written Notice to the point of sale, where Customer purchased services. For the purposes of the benefit payment arising from the insurance of costs related to the cancellation of the Services, the Customer is obliged to send the Withdrawal Notice in writing, even if the Customer does not show up at the airport, not later than on the scheduled date of the departure.
7.3. The Customer is entitled to withdraw from the Contract without giving any reason, subject to the payment of the compensation for withdrawal, the amount of which the Contracting Parties have agreed in terms of the Article 497 of the Civil Code and specified in the Contract.
7.4. The Procurer has the right to deduct the compensation for withdrawal payment from the deposit or the paid Services price and refund the Customer with the balance of the paid Services price.
7.5. The Procurer may withdraw from the Contract prior to the Customer's using of theServices or during the course of the using the Services in the following cases:
7.5.1. if the minimum number of participants has not been reached where the minimum number of participants is required (par. 6.3 of the GTC),
7.5.2. in case of a breach of the Customer's obligation under par. 4.2, 4.3, 5.5 and 5.6 of these GTC,
7.5.3. force majeure, i.e. conditions which the Procurer could not have influenced in any way, even if all efforts were made, in particular for reasons of natural disasters, adverse political situations or terrorist attacks in the area of providing Services
8. AGREEMENTS OF THE PARTIES ON THE AMOUNT OF CANCELLATION FEES RELATING TO THE SERVICES
8.1. The parties have agreed upon the following amount of cancellation fees which the Customer is obliged to pay to the Procurer in case of cancellation of the Services for reasons on the Customer’s side:
8.1.1. Airline ticket cancellation fee: 100% of the price of the ticket;
8.1.2. Accommodation cancellation fee: 100% of the accommodation purchase price;
8.1.3. Visas arrangement cancellation fee: 100% of the visa purchase price;
8.1.4. Booked parking cancellation fee: 100% of the booked parking purchase price;
8.1.5. Ordered airplane seating cancellation fee: 100 of the ordered airplane seating purchase price;
8.1.6. Ordered car rental cancellation fee: 100% of the ordered car rental purchase price.
9. CHANGES IN THE BOOKING REQUIRED BY THE CUSTOMER
9.1. Not later than on the day of full payment of the Services price the Customer may notify in writing the Procurer, that other person will take part in using Services under the Contract. Within the same period, the Customer is obliged to provide the consent of such person with using Services according to the Contract, and the declaration that he/she is acceding to the Customer's obligations under the Contract and also that he/she fulfills all agreed terms and conditions on using the Services.
9.2. After the deadline referred to in the par. 9.1 it is not possible to make any changes to the Participants .
9.3. The Customer's requests for change of the Services terms shall be subject to cancellation fees agreed within the meaning of par. 8.1, to the extent of the changes requested by the Customer.
10. INSURANCE
10.1. If the Act considers Services as a tour, The Procurer is obliged to have, in accordance with provisions of the Law, within the scope of provision of travel agency services, during the whole business period, concluded the Travel insurance contract for cases of its insolvency or bankruptcy. The Procurer as a Policyholder has concluded a Travel Insurance Contract with the Insurer for cases of its insolvency or bankruptcy, as specified in a separate annex to this Contract. Based on the Contract, the Customer, as the insured person, is entitled to indemnification in cases where the Procurer, due to its bankruptcy:
10.1.1. has not provided the Customer with a transport from the place of stay in abroad to the place of the scheduled end of the Services agreed under the Contract, if such transport is part of Services arranged under the Contract,
10.1.2. has not refunded the Customer the advance payment already paid or the price of Services agreed under the Contract in cases where the Services agreed under the Contract had not taken place,
10.1.3. has not refunded the Customer the difference between the paid price of the Services agreed under the Contract and the price of the partly provided Services agreed under the Contract, if the Services agreed under the Contract has been provided only in part.
10.2. Together with the Contract, the Procurer shall provide the Customer a document containing the information on the concluded Insurance contract for the Services agreed in accordance with the Contract, if the Act considers Services as a tour.
11. PROCURER'S NOTICE REGARDING THE PROCURED SERVICES
11.1. Customer service and services: The level and speed of services provided by the staff in accommodation facilities corresponds to local habits and the mentality of the population. Therefore, sometimes it is necessary to count with less experience and some leniency, but on the other hand often with very friendly and nice approach. Please note that the offer of activities and services provided by the Hotel free of charge or for a fee is valid at the time of the issue of the Procurer's offer, and may change during the season at the Hotel's discretion.
11.2. Hygiene: Hygienic habits are much more lax in the destination countries, different from domestic ones. The same applies to environmental regulations.
11.3. Accommodation: The accommodation services provided by the Procurer correspond to the description in the Procurer's offer. The period before and after the main season brings, in addition to favorable prices, the fact that some facilities (bars, discos, etc.) are not in operation. On rare occasions, the accommodation facility may confirm orders beyond the real capacity. In such case, the Customer will be accommodated in accommodation facility of the same or higher class. The categorization of accommodation facilities falls within the authority of the relevant resorts in the destination countries, which award the star rating for the accommodation category based on the standards and criteria applicable in the relevant country. These standards and criteria may not match the standards in the country of origin of the Customer. Procurer's own rating is always listed at the description of the accommodation facility. Differences in the categorization of accommodation facilities are also among the different destinations. Even in comfortable Hotels, rooms are usually simply furnished. The furnishings, size and location of rooms (even of the same class) are not always the same. In most accommodation facilities bathrooms are not furnished with hygienic supplies. In principle the allocation of rooms is always made by the Hotel, the Procurer has no influence on this. Single rooms are always with surcharge, they are usually very small and often without a balcony. In accommodation facilities, as a triple room is considered a double room with an extra bed. The extra bed can be a sofa, a sofa bed, a bunk bed or a lounge chair. According to international customs it is necessary to leave the rooms on the day of departure until 12.00. (in some cases even until 10.00), the possibility of moving in on the arrival day is after 14.00. Early arrival or late departure does not justify further use of rooms. In the case of additional listed offers, it is guaranteed only the class of accommodation, which may not always be the accommodation in the catalog. The Customer will learn the Hotel name after arriving at the destination. In the case of Services - experience-based tours and combined tours, the provided accommodation is in the ordered class, subject to availability on site. Dynamically evolving tourism is also accompanied by construction activities, to which the Procurer has no influence. The construction activities are not limited only to off-season months, construction sites are created quickly and practically from day to day, or the construction activities are restored after a longer break. In such cases, it is not possible to obtain the most up-to-date information about the construction activities when signing the contract. You can not find a complete calm in tourist resorts. Holiday may also include evening entertainment and bars, restaurants and nightclubs that can make noise. Also the building style permits sound permeability between rooms.
11.4. Air conditioning: You can find the air conditioning in such a Hotel, where it is directly listed in the Hotel description in the catalog. In many cases, the air conditioning is centrally controlled and its on/off on time and duration is entirely in the discretion of the Hotel.
11.5. Food & Beverages: Mostly international food, enriched with local ingredients, is cooked in hotels. The mode of serving meals is listed in the description of each hotel. The continental breakfasts consist mostly of pastries, butter and jam or cheese, coffee or tea. Sausages, eggs are rare. Breakfast served in buffet style or Swedish table means free eating from the offer corresponding to the class of the hotel and local customs. Mostly they contain coffee, tea, juice, pastries, various sweet pies, jam, cheese, sausages, again according to the class of the hotel. Dinner is either a menu with service, a choice of several menus and salads in the form of buffet, or free eating in the form of buffet (a simpler Swedish table) or Swedish tables. The offer again corresponds to the class of the Hotel, and even in three-star Hotels you can expect in some cases only one hot main meal. Drinks are never included in the price (unless otherwise stated - e.g. in "all inclusive" hotels). The accommodation with self-catering includes kitchenette or eating nook, most of them with a cook-range and a fridge. The available kitchen utensils are intended for casual cooking and consist of basic kitchenware. In most hotels is prohibited bringing in own meals and beverages. The "all inclusive" serving of meals means full provision of meals and time-limited consumption of taped non-alcoholic and (predominantly) local alcoholic beverages according to the internal directives of each Hotel. Information on "all inclusive" mode of serving - i.e. content and scope, as well as a timetable, shall be provide to the Customers upon their arrival at the Hotel. The Minibar is not included in Services price – The minibar can be filled upon request and consumption is subject to direct on site payment. For accommodation services, there is indicated a number of nights for which you are entitled to a meal, where some meal may be replaced by a package or later simple dinner. Serving of meals starts and ends with accommodation services, so you can get the first meal after 14:00 and the last meal at 12:00 at the latest. Please note the possibility of a missed meal due to late arrival or early departure. Missed meals can not be compensated. Please also note that guests staying in one room must always use the same system of boarding.
11.6. Beaches: Most beaches are also accessible to the local population, which is often a little louder than we are used to. Sunbeds and sunshade can be rented for a fee (unless the description of the Hotel stated otherwise). Their number does not match the hotel's occupancy capacity, it is always lower, and therefore this service is not directly claimable. Especially for large-capacity hotels, the number of sun umbrellas and sunbeds may be significantly reduced in relation to the number of beds. Beach service may change during the season – the catalog contains information known at the time of catalog printing. The Procurer has no influence on the cleanliness of the sea and beaches - beach maintenance is the sole responsibility of the Hotel. The Procurer is also not responsible for possible pollution of the beach due to climatic conditions or other unforeseen reasons. The distance from the sea is always measured from the closest point to the beach and is only indicative.
11.7. Pools: If a heated pool is part of the hotel facilities, it should be taken into account that the pool is not always heated, and that it depends in particular on the hotel's decision. Not all hotels have swimming pools with filtering devices, so pools at higher temperatures must be drained and cleaned. Therefore, it is necessary to expect that the pool may be out of service for some time, as well as water slides that operate only at times determined by the Hotel. The Procurer has no influence on the cleanliness of the pool - maintenance of the swimming pool is the sole responsibility of the Hotel. Pools are not operated during night. The number of sun umbrellas and sunbeds by the pool does not match the capacity of the Hotel.
11.8. Water and electrical supply voltage: In most destinations, it is not recommended to use tap water for cooking and drinking. It is recommended to buy water for this purpose at local stores or Hotels. There may be a shortage of hot water in hotels and therefore occasionally only lukewarm water flows. In some countries there may be even repeated, short-term outages of electricity and water supply. Of course, this is also means loss of air conditioning. The Procurer can not be held responsible for these facts, and can not influence them. The electrical supply voltage and electrical outlets do not always comply with Slovak standards.
11.9. Insects: Insects also belong to the reality of the seaside countries. In spite of the intense effort of hoteliers and local authorities, insects may appear at certain times even in the premises of accommodation facilities. We do not recommend leaving the food freely accessible in the room.
11.10. Visas and passports: Where the host country requires it, the Procurer ensures visas only for holders of the Slovak Republic passports, based on submission of the documents requested by the relevant embassy Holders of travel documents of other countries are required to ensure the necessary travel documents and requirements on their own at the relevant embassy or consulate. Any costs and consequences arising from non-compliance with this provision are borne by the Customer. Most countries require a passport to be valid for another 6 months after the return date.
also belong to the reality of the seaside countries. In spite of the intense effort of hoteliers and local authorities, insects may appear at certain times even in the premises of accommodation facilities. We do not recommend leaving the food freely accessible
12. FINAL PROVISIONS
12.1. These GTC are effective from January 1, 2018.
12.2. Should any provision of the Contract and/or GTC has been or become invalid; the other provisions of this Contract and/or the GTC will not be affected. The Contracting Parties are obliged to immediately replace the invalid provision with the new one that corresponds with the purpose of this Contract and/or the GTC that the Parties have followed at the time of the conclusion of the Contract.
12.3. By signing the Contract, the Customer confirms that before the concluding of the Contract he/she has been acquainted with its content and all its attachments and parts, and unconditionally agrees with its content.
12.4. The rights and obligations of the Contractual parties not expressly regulated by the Contract or the GTC are governed by the relevant provisions of the Civil Code and other legislation valid in the territory of the Slovak Republic.
12.5. By signing the Contract, the Customer confirms that he/she has been properly informed about the content of the GTCs, agrees with it and fully accepts the GTC. All data and instructions contained in the current offer of the Procurer (Catalog) and in the GTC correspond to the information known at the time of the GTC issue and the Procurer reserves the right to modify them until the conclusion of the Contract with the Customer.
12.6. An integral part of the GTC is the "Important information" applicable to Services procured by the Procurer that is part of the current Procurer's offer (catalog)
13. RESOLUTION OF DISPUTES
13.1. The Parties agree that any disputes concerning this Contract, arising out of this Contract, in connection with this Contract, and/or based on the Contract, including disputes concerning its validity, interpretation or termination, shall be settled preferentially by the agreement of the Contracting Parties.
13.2. The Customer has the right to apply and resolve his/her rights and claims also in an out-of-court way, and, for this purpose, or submit a proposal for an alternative dispute resolution to the Alternative Dispute Resolution Body pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on amendment of certain Acts. The list of bodies providing Alternative Dispute Resolution services and detailed information on the conditions for ADR are published on the website of the Ministry of Economy of the Slovak Republic (www.mhsr.sk). The Customer may also exercise his/her rights and claims through the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr/.
13.3. If the agreement according to the par. 13.1 is not possible, the dispute will be decided by the competent court of the Slovak Republic.
